https://www.richardburck.design/contact daily 0.75 2022-01-26 https://www.richardburck.design/about daily 0.75 2026-06-16 https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/0bfee5b9-ab56-436a-8df1-478e3e274d55/Photo+on+3-22-26+at+4.09%E2%80%AFPM+%233.jpeg https://www.richardburck.design/technical-writing daily 0.75 2022-02-01 https://www.richardburck.design/portfolio daily 1.0 2026-06-21 https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/1633994319859-EVG0NQJDZ7OXDLDO6LNG/amelie-mourichon-sv8oOQaUb-o-unsplash.jpg Content Design https://www.richardburck.design/portfolio/boarding-pass-for-knotts-berry-farm-mobile-app monthly 0.5 2022-01-07 https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/1634008918273-98QBXMJNMFE3T4QSHQ86/Screen+Shot+2021-10-11+at+8.09.54+PM.png Content Design - Knott's Berry Farm Mobile App Boarding Pass (UX Design) https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/1634008995705-6XKIJMQDWWU26K0EQ4J9/IMG_1365.jpeg Content Design - Knott's Berry Farm Mobile App Boarding Pass (UX Design) https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/1635091577314-1S03MIWW4ZNA5B6XBEZ6/Screen+Shot+2021-10-21+at+6.54.37+PM.png Content Design - Knott's Berry Farm Mobile App Boarding Pass (UX Design) https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/285c72ce-c393-4601-9be2-459d320bce2c/Boarding+Pass+2.jpg Content Design - Knott's Berry Farm Mobile App Boarding Pass (UX Design) - Make it stand out Paper Boarding Pass https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/fafdf42c-a449-4f54-a722-77ca8110f887/App-Mockup-Square.jpg Content Design - Knott's Berry Farm Mobile App Boarding Pass (UX Design) - Make it stand out App-based Boarding Pass https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/2ff63164-dfd9-4f12-a918-d2b7f1d3b550/kpjrub-24naccess3large.jpg.jpeg Content Design - Knott's Berry Farm Mobile App Boarding Pass (UX Design) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/0824c9b0-ba81-49a0-a161-eee6f6fc4639/IMG_9935.jpeg Content Design - Knott's Berry Farm Mobile App Boarding Pass (UX Design) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.richardburck.design/portfolio/handshake monthly 0.5 2022-01-25 https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/4f1ea7e9-58e1-4484-b2a0-9d5c5db5766c/Contractor+User.jpg Content Design - Handshake App - Make it stand out Contractor Persona https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/aed0e294-84be-4655-b82a-22c8409a6d9c/Client+User.png Content Design - Handshake App - Make it stand out Client Persona https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/82bf8403-2966-44b2-8deb-68c731bf6f38/Style+Guide+Page+1.1.jpg Content Design - Handshake App - Make it stand out Click on the image to view the style guide. https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/8c929092-96a8-4ac8-b0a8-47de065e96b6/Onboarding+Screens.png Content Design - Handshake App - Make it stand out Onboarding Screens https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/97b5b823-8123-48b3-89e8-fedd9c6de652/Contractor+Get+Started+to+Invitations.png Content Design - Handshake App - Make it stand out Project Setup Flow for Contractors https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/55602687-854f-465c-be4f-35271cd0da5f/Client+Get+Started+to+Invitations.png Content Design - Handshake App - Make it stand out Project Setup Flow for their Clients https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/29ae7794-23ff-4cd9-a201-74734326eaee/Invitations+Sent+Screen.png Content Design - Handshake App - Make it stand out Invitation Success Interstitial Screen https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/32938d18-bd91-4a24-8489-662fdccf8176/Contractor+Dashboard_revised.png Content Design - Handshake App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/e329cb5f-dec6-45e2-8c45-729b8ec600b2/Project+Description+Tooltip+for+Contractor.png Content Design - Handshake App - Make it stand out Project Dashboard for Contractors with Project Description Tooltip https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/53d5790b-b6c9-466c-a660-58dcbaca068d/Contractor+Billing+Screens.png Content Design - Handshake App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/7f394e23-e5ab-4f91-a06b-bf709f28134c/Unsend+Bill.png Content Design - Handshake App - Make it stand out Contractor’s Billing Flow with Tooltip to Interstitial to Unsend Bills. https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/9154cc70-2fd6-4b57-a599-76bd471ed588/Client+Dashboard+to+Payment.png Content Design - Handshake App - Make it stand out Client Project Dashboard https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/09eaf480-70b8-4945-a9ac-d3e26a74f2b4/Contractor+Messages.png Content Design - Handshake App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/f47e52fd-d999-4dab-9403-c73d211b4690/Client+Messaging.png Content Design - Handshake App - Make it stand out Messaging Screens for Contractors and Clients https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/c4b9b065-9e8c-4fc1-be31-3b49b9512e63/Suggested+Additional+Screens.png Content Design - Handshake App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/1cf3f9df-12b6-481d-bd4c-d00090bc3ad9/Notes+for+Designer_Top.png Content Design - Handshake App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/aeba83e4-2393-444e-9d72-d37716b69be7/Screen+Shot+2022-01-03+at+5.46.55+PM.png Content Design - Handshake App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.richardburck.design/portfolio/happyplant monthly 0.5 2025-11-17 https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/6992bf3c-59af-4d1c-8cfa-361739db669b/Happy+Plant+Style+Guide.png Content Design - Happy Plant - Make it stand out Click on the image to view the style guide. https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/38a6ee9e-c764-4079-aec3-1828e8fdc50f/Enlarged+Screen+Variations.png Content Design - Happy Plant - Make it stand out Empty State Variations https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/73526f50-5e19-4e29-977b-5fa200d22eb1/User+Testing+1.jpg Content Design - Happy Plant - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/c019985f-3334-48e4-a98e-65ca94f4374e/User+Testing+2.jpg Content Design - Happy Plant - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/db4f732b-fd5e-4a0b-b4ba-dfda60bd0c42/Thumbnail-and-Result.png Content Design - Happy Plant - Make it stand out Final Empty State Screen https://www.richardburck.design/portfolio/ux-writing-challenges monthly 0.5 2022-02-01 https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/fe4fc82e-b948-4c52-8e15-48d2bcb67a4c/alert-flight_cancellation.jpg Content Design - UX Writing Challenges - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/a1550cc2-223a-472d-803c-9a1cd469f645/alert+-+concert.png Content Design - UX Writing Challenges - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/a6255ffa-cef1-49c3-8315-dda0f9ae547d/alert+-+sports+notification.png Content Design - UX Writing Challenges - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/7e3fc7d1-022e-49c7-af4c-7a5f894f5b00/error+-login_variations.jpg Content Design - UX Writing Challenges - Make it stand out I wrote the error message on the left screen for banking, payment, and/or investing apps. Such apps require vague messaging for sign-in errors since a user could be a victim of identity theft. While most financial institutions would write, “we didn’t get your email or password”, I chose login to stay within my character limit. Since I’m able to be clear about the cause of sign-in errors for most other apps, I specified that error occurred with the user’s email on the right screen. https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/f0de02d8-0cc2-428c-acbb-07a0afa31aa8/interstitial+-+grocery_delivery.jpg Content Design - UX Writing Challenges - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/14deccd2-311c-4711-af85-fe24718dbec2/Recovery_v2.png Content Design - UX Writing Challenges - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.richardburck.design/portfolio/mobileaccept monthly 0.5 2026-06-21 https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/e1d3cce8-9f83-486e-a542-f2a9d70a4b77/Hero+Image_PNC+Mobile+Accept.png Content Design - PNC Mobile Accept https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/2b8f50bf-c7b8-43c0-b7db-2900a373335b/Pair+Card+Reader+2_PNC+Mobile+Accept.png Content Design - PNC Mobile Accept - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/4815236f-f9cc-43de-84bb-e1376b42cba0/Activation+Confirmation+2_PNC+Mobile+Accept.png Content Design - PNC Mobile Accept - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/27bc5f02-62fd-4b54-8860-d41200f2a0e5/Screenshot+2025-11-04+at+6.31.10%E2%80%AFPM.png Content Design - PNC Mobile Accept - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/593f7f23-6569-4089-b6e0-735936c359c2/Screenshot+2025-11-04+at+6.31.36%E2%80%AFPM.png Content Design - PNC Mobile Accept - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/02ec96ea-38ca-405d-a615-b8d4dcd431e6/Screenshot+2025-11-04+at+6.31.59%E2%80%AFPM.png Content Design - PNC Mobile Accept - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/a6c858b8-0711-445e-845f-a69e6fe81207/Screenshot+2025-11-04+at+6.32.18%E2%80%AFPM.png Content Design - PNC Mobile Accept - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/b08a1b94-cbc7-4036-a950-28771bf15067/Screenshot+2025-11-04+at+6.32.04%E2%80%AFPM.png Content Design - PNC Mobile Accept - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/f01e3272-8a79-42e8-8d52-a3f81ef8f31e/Refund+Speedbump_PNC+Mobile+Accept.png Content Design - PNC Mobile Accept - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.richardburck.design/portfolio/when-we-designed-for-tech-constraints monthly 0.5 2026-06-21 https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/8e9ca87d-8143-4777-8c14-9857b0516451/Original+Application+Question.png Content Design - When We Designed for Tech Constraints Instead of Users - The original NAICS code question and input field https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/33675ed8-53d5-4cad-955f-0b08833e1fbb/Census+Site.png Content Design - When We Designed for Tech Constraints Instead of Users - U.S. Census Bureau website for looking up NAICS codes Mico copy above the seach fields instructs users to enter a 2 to 6-digit code. Micro copy above the table fails to explain that users can select the blue numbers on the sector column to see codes for that sector. https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/3e43f3a6-e99b-4b58-bd37-4102388309e9/Census+Site+Search+Results.png Content Design - When We Designed for Tech Constraints Instead of Users - NAICS code search results This page displays codes for users who enter 11 in the search field or select 11 from the table on the previous page. https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/ac895c15-fcaf-4c12-89e6-c78d9a6db145/WBA.jpg Content Design - When We Designed for Tech Constraints Instead of Users - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.richardburck.design/portfolio/redesign-mvp monthly 0.5 2026-06-21 https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/9360d7e6-3966-4946-9862-fb921dfab3fc/Screenshot+2026-06-21+at+11.26.02%E2%80%AFAM.png Content Design - A Redesign MVP - Over Cluttered Introduction Page The original page was designed with some benefit statements above. The detailed paragraphs about the application process and pricing caused cognitive overload and made it difficult for users to scan the benefits, pricing and most important information needed to apply. https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/49688568-97b0-40e1-aea2-788cf9644545/Screenshot+2026-06-21+at+11.24.56%E2%80%AFAM.png Content Design - A Redesign MVP - Application Step 1 - Account Selection In the original application, account selection was sandwiched between 3 lines of body text above and several lines of body content below. The user is also asked which “non Linked account” to enroll without having seen the term “non Linked account” elsewhere in Online Banking. https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/c66ee703-e246-4de2-89a1-6beafa012062/WBA_select+main+accounts.jpg Content Design - A Redesign MVP - Select Main Accounts To simplify the terminology for account types, I worked with the UX designer to break the account selection process into multiple steps. This allowed me to remove “non linked account” from the first question. https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/dcf4209c-bd50-4e37-89d4-adf7ac5a947c/WBA_Want+Linked+Accounts+Q.jpg Content Design - A Redesign MVP - Telling Users They Have Linked Accounts Next we told users that we found eligible linked accounts and asked if they would like to enroll them. (“Linked accounts” were an account type users were familiar with.) https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/6d27cf9a-d7e8-420e-8bc4-7e06e5fbf49f/WBA+Select+Linked+Accounts.jpg Content Design - A Redesign MVP - Letting Users Select Linked Accounts Users who answer Yes to wanting to enroll linked accounts are presented with eligible linked accounts to select. https://images.squarespace-cdn.com/content/v1/6164c24c85d40f18f3a5bbc0/1f2d1b0f-b39f-44af-bb3b-60a40ca00e2c/WBA_marketing.jpg Content Design - A Redesign MVP - Landing Page Redesign I restructured the landing page with more headers, bullers and shorter paragraphs to make it easier to scan and use a screen reader, while still providing the user with the all information they needed to convert. https://www.richardburck.design/home-1 daily 0.75 2021-10-11 https://images.squarespace-cdn.com/content/v1/5d28a8672179580001e9a780/1565972871014-J37WVTMYBCREGI4GS0Q4/profile.jpg Home https://www.richardburck.design/home-1/northeast-5dbgm monthly 0.5 2019-08-19 https://images.squarespace-cdn.com/content/v1/5d28a8672179580001e9a780/1566407651732-R4YYGGRLATUK0VP97PXS/Large%2BJPG-20130731_Trade%2B100_0280.jpg Home - Northeast https://images.squarespace-cdn.com/content/v1/5d28a8672179580001e9a780/1563394315349-QX8L29RKW795ZF36H3UV/Large+JPG-20130731_Trade+100_0370.jpg Home - Northeast https://images.squarespace-cdn.com/content/v1/5d28a8672179580001e9a780/1566407767943-7SYUBNFS7ZPFD99B4Q6I/Large%2BJPG-20130731_Trade%2B100_0328.jpg Home - Northeast Lorem ipsum dolor sit amet, consectetur adipiscing. https://images.squarespace-cdn.com/content/v1/5d28a8672179580001e9a780/1563993547552-1Y789O8TBYA6SGTSJJN4/20130731_Trade+100_0307.jpg Home - Northeast https://www.richardburck.design/home-1/southwest-cwjy2 monthly 0.5 2019-08-19 https://images.squarespace-cdn.com/content/v1/5d28a8672179580001e9a780/1563387092017-7MP8U1T12V4G7X1GW8GV/Large+JPG-ishimoto1.jpg Home - Southwest https://images.squarespace-cdn.com/content/v1/5d28a8672179580001e9a780/1566407230192-GQHIWV8F0GL0CFLIVV4A/image-asset.octet-stream Home - Southwest https://images.squarespace-cdn.com/content/v1/5d28a8672179580001e9a780/1566407320989-J7O1SKHJP1NA0LDWUNMF/Large%2BJPG-EmptyName%2B73.jpg Home - Southwest https://images.squarespace-cdn.com/content/v1/5d28a8672179580001e9a780/1563387993825-5IPQFNJM3JHYFUBD62RM/Large%2BJPG-EmptyName%2B1.jpg Home - Southwest - Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt. https://images.squarespace-cdn.com/content/v1/5d28a8672179580001e9a780/1566407279335-5NVFO4DSR8I9AFXABBES/Large%2BJPG-EmptyName%2B10.jpg Home - Southwest - Lorem ipsum dolor sit amet, consectetur adipiscing elit. Cras mattis consectetur purus sit amet fermentum. https://www.richardburck.design/home-1/southeast-ym54m monthly 0.5 2019-08-19 https://images.squarespace-cdn.com/content/v1/5d28a8672179580001e9a780/1566407530014-YX3F7FTNWK436WODV8KG/image-asset.octet-stream Home - Southeast https://images.squarespace-cdn.com/content/v1/5d28a8672179580001e9a780/1566407600630-XM5CRIP1HNV8WR84QK28/image-asset.octet-stream Home - Southeast https://images.squarespace-cdn.com/content/v1/5d28a8672179580001e9a780/1563392823186-KP9APFP8S0UEW7CATOED/Large%2BJPG-04_20160720S1_WEATHERBY_ANGLERS_120.jpg Home - Southeast - Friends, Family, Fish. https://images.squarespace-cdn.com/content/v1/5d28a8672179580001e9a780/1563395881523-NJ41BZ9DCN5YGFLQT93V/Large+JPG-06_20160720S1_WEATHERBY_ANGLERS_219.jpg Home - Southeast https://www.richardburck.design/home-1/pacific-northwest-6lg36 monthly 0.5 2019-08-19 https://images.squarespace-cdn.com/content/v1/5d28a8672179580001e9a780/1563386364934-ZOQA6GR6WKE0YP82UQRP/Large%2BJPG-landing-full-topleft-01.jpg Home - Pacific Northwest - Take only memories. Leave nothing but footprints. –Chief Seattle https://images.squarespace-cdn.com/content/v1/5d28a8672179580001e9a780/1563385479517-LKYUJ0IHUGSW6MUJHPAK/Large+JPG-ishimoto13.jpg Home - Pacific Northwest https://images.squarespace-cdn.com/content/v1/5d28a8672179580001e9a780/1563386450723-VFP78VMN672NZKH456FX/Large%2BJPG-Aro%2BHa_0167.jpg Home - Pacific Northwest - Creation’s music. Photo provided by Aro Ha https://images.squarespace-cdn.com/content/v1/5d28a8672179580001e9a780/1563386618190-IZWY18O3G97YYT6P6E3A/image-asset.jpeg Home - Pacific Northwest